Privacy Policy
Last Updated: April 15, 2026
1. Introduction
环球宅 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our proxy network services and website. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our Services, or contact us for support. This includes: (a) Account Information: name, email address, company name, phone number, and billing information; (b) Usage Data: proxy usage statistics, traffic volume, connection logs (retained for 30 days), and API access records; (c) Technical Data: IP addresses used to access our dashboard, browser type, operating system, and device identifiers; (d) Communications: messages you send us, support tickets, and correspondence.
3. How We Use Your Information
We use the information we collect to: (a) provide, maintain, and improve our Services; (b) process transactions and send related information, including purchase confirmations and invoices; (c) send technical notices, updates, security alerts, and support messages; (d) respond to your comments, questions, and requests; (e) monitor and analyze usage patterns to improve user experience; (f) detect, investigate, and prevent fraudulent transactions and other illegal activities; (g) comply with legal obligations and enforce our Terms of Service.
4. Data Retention
We retain your account information for as long as your account is active or as needed to provide Services. Connection logs are retained for a maximum of 30 days and then permanently deleted. Billing records are retained for 7 years as required by applicable financial regulations. You may request deletion of your personal data at any time by contacting us, subject to our legal obligations.
5. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information with: (a) Service Providers: vendors who assist us in operating our website and conducting our business, subject to confidentiality agreements; (b) Business Transfers: in connection with any merger, acquisition, or sale of company assets; (c) Legal Requirements: when required by law, regulation, legal process, or governmental request; (d) Protection of Rights: to protect the rights, property, or safety of 环球宅, our users, or the public.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS 1.3), secure password hashing, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Proxy Network and IP Resources
Our residential proxy IP resources are sourced from consenting users through our partner applications. All participating users have explicitly agreed to share their bandwidth in exchange for compensation or other benefits. We do not collect or log the content of traffic passing through our proxy network. We only retain metadata necessary for billing and abuse prevention purposes.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data: (a) Access: request a copy of the personal data we hold about you; (b) Rectification: request correction of inaccurate or incomplete data; (c) Erasure: request deletion of your personal data under certain circumstances; (d) Restriction: request that we restrict processing of your data; (e) Portability: receive your data in a structured, machine-readable format; (f) Objection: object to processing of your data for certain purposes. To exercise these rights, please contact us at [email protected].
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers. We take steps to ensure that appropriate safeguards are in place to protect your information when transferred internationally.
11. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected] or through our contact page. Our Data Protection Officer can be reached at [email protected].
Questions? Contact us